FREQUENTLY ASKED QUESTIONS

Welcome to PatteNomade! Here you will find answers to the most frequently asked questions about our services, delivery, returns, and payments. If you cannot find the information you are looking for, please do not hesitate to contact us.

1. What are the processing and delivery times?

Order processing: 1 to 2 business days.

Estimated delivery time: 5 to 8 business days after dispatch.

Delivery zones: We deliver in France and other European countries.

For more details, please see our Delivery Policy.

2. How do I track my order?

Once your order has been shipped, you will receive a shipping confirmation number by email within 1 to 2 business days, allowing you to track your package. Use our tracking page to check the status of your order.

3. Can I modify or cancel my order?

We process orders quickly, but if you wish to make a change or cancel your purchase, please contact us within 24 hours of placing your order. Once shipped, the order can no longer be modified.

4. What is your return and refund policy?

We offer a 30-day period from the receipt of your order to make a return if you are not satisfied with your purchase.

Returns are at the customer's expense, except in case of a defective product or shipping error.

Refunds are processed within 7 business days after receipt of the return.

For more information, please see our Return & Refund Policy

5. What payment methods are accepted?

We accept the following payment methods:

  • Visa
  • Mastercard
  • American Express
  • Apple Pay
  • PayPal

All payments are secured via SSL encryption to ensure the confidentiality of your data. See our Payment Policy for more information.

6. Is my payment information secure?

Yes, the security of your information is our priority. We use advanced encryption protocols to protect your transactions and ensure a secure shopping experience. No banking information is stored on our site.

7. How do I contact customer service?

Our team is available to answer your questions and assist you:

  • Email: PatteNomade@outlook.com
  • Contact form: on the "contact us" page
  • Opening hours: Monday - Sunday: 24/7
  • Response time: We will try to respond to your email within 24 hours.

If you have any other questions, please do not hesitate to contact us. We will be happy to help you.